Frequently Asked Questions
Everything you need to know about shopping with Kawa Entertainment.
How long will it take for my order to arrive?
Standard shipping usually takes 3-7 business days for domestic orders. International shipping can take between 10-21 days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, certain items like earrings and intimates are final sale.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Kawa Entertainment, we prioritize ethical manufacturing. We work closely with our suppliers to ensure high-quality fabrics that are both durable and produced under fair labor conditions.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our support team via live chat or email.